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98bet FAQ – Answers to Your Top Questions

Everything you need to know about your 98bet account — from depositing PKR and betting on Cricket to withdrawing winnings and managing your account settings. Browse by topic or scroll through all answers below.

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Account & Login

Registration, login issues, password reset, KYC verification and managing your personal account settings on 98bet.
Deposits & PKR Payments

How to deposit PKR using JazzCash, Easypaisa, Raast, bank transfer and cards. Minimum amounts, processing times and troubleshooting.
Withdrawals

Requesting payouts, processing times, identity verification requirements and what to do if your withdrawal is delayed.
Cricket & Sports Betting

How to bet on Cricket, PSL matches, T20 internationals and Football. Bet types, live betting and understanding odds in PKR.
Bonuses & Promotions

Welcome bonus, reload offers, PSL specials — how to claim them, wagering requirements explained simply and bonus expiry details.
Responsible Gaming

Deposit limits, session reminders, cooling-off periods and self-exclusion — how to stay in control of your gambling on 98bet.
Full FAQ

Frequently Asked Questions at 98bet

We have put together answers to the questions Pakistani players ask us most often. Whether you are brand new to 98bet and trying to get your first PKR deposit sorted, or you are an existing member with a question about your Cricket bet or withdrawal, you should find what you need below. The topics are broken into clear categories so you can jump straight to what is relevant. If something is not covered here, our support team is available around the clock.

98bet was built with Pakistani players at its core — local PKR currency, local payment methods like JazzCash and Easypaisa, and a sports section that leads with Cricket, PSL and T20 internationals. The FAQ reflects that focus, so the answers below speak directly to the Pakistan market rather than giving you generic advice that does not apply here.

Account & Login

Visit the Register page and fill in your email address, a Pakistani mobile number and a password. The whole process takes under two minutes. Once registered, you can log in immediately and make your first PKR deposit to claim your welcome bonus. Every player is only allowed one account — duplicate accounts will be merged or closed.

First, double-check that you are using the email or mobile number you registered with — not a different one. Passwords are case-sensitive, so make sure Caps Lock is off. If you have forgotten your password, use the "Forgot password?" link on the Login page to receive a reset link to your registered email or a verification code to your mobile. If your account is locked after multiple failed attempts, wait a few minutes before trying again or contact support.

You can log in and play most games without completing full identity verification. However, KYC is required before any withdrawal is processed. We strongly recommend completing your verification shortly after registration so there are no delays when you want to withdraw your winnings. The process involves uploading a valid CNIC or passport — it is straightforward and only needs to be done once.

Yes. You can update your contact details from the account settings section after logging in. For security reasons, changes to your registered email or mobile number may require identity verification before they take effect. If you have difficulty updating your details, contact the support team who can assist you directly.

Deposits & PKR Payments

98bet supports all major Pakistani payment methods including JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. All deposits are processed in PKR so there are no currency conversion fees. Head to the Deposit page to see the full list and choose your preferred method.

JazzCash and Easypaisa deposits are typically credited instantly or within a few minutes. Raast transfers and bank transfers can take between a few minutes and a couple of hours depending on your bank. Card deposits are usually instant. If your deposit has not appeared after two hours, check your payment app to confirm the transaction was completed, then contact support with the transaction reference.

Minimum deposit amounts vary slightly by payment method but are set at accessible levels for Pakistani players. Check the Deposit page for the current minimum for each method. There is no maximum limit imposed by 98bet, though your bank or mobile wallet provider may have their own daily transaction limits.

First, check your JazzCash, Easypaisa or bank app to see if money was actually deducted. If it was deducted but not credited to your 98bet account, do not attempt the deposit again — contact support with the transaction ID or screenshot and the team will investigate and credit your account manually if the payment went through. If nothing was deducted, simply try again or use a different payment method.

Withdrawals

Log in to your account and go to the withdrawal section of your dashboard. Select your preferred payment method — JazzCash, Easypaisa, Raast or bank transfer — enter the PKR amount you want to withdraw and confirm the request. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process payouts.

Most withdrawals to JazzCash and Easypaisa are processed within a few hours. Bank transfers can take one to three business days depending on your bank. Withdrawals are processed during business hours — requests made late at night or over weekends may take slightly longer. If your withdrawal has not arrived within the expected timeframe, contact support with your withdrawal reference number.

The most common reason for a withdrawal being held is incomplete KYC verification. If you have not yet uploaded your identity documents, do so through account settings. Withdrawals may also be held if there is an active bonus with incomplete wagering requirements — bonus funds cannot be withdrawn until wagering is met. If neither of these applies, contact support for clarification.

Cricket & Sports Betting

Yes — Cricket is the primary sport at 98bet and Pakistan Super League (PSL) fixtures, T20 internationals and other major Cricket series are all covered. You can place pre-match bets before a game starts or live in-play bets while the match is ongoing. Odds are displayed and settled in PKR. Football and Esports markets are also available alongside Cricket.

98bet offers a wide range of Cricket bet types including match winner, top batsman, top bowler, total runs (over/under), innings runs, method of dismissal, player performance props and more. For live matches, additional in-play markets open up ball by ball — including next wicket, next boundary and current run rate bets. The exact markets available depend on the specific fixture.

Winning bets are credited to your PKR balance automatically once the event result is confirmed and settled. You will see the amount reflected in your account dashboard. Settlement typically happens within a few minutes of the final result being confirmed, though complex markets or disputed results may take a little longer. You can view your full bet history and settlement status from your account.

If a Cricket match is abandoned, cancelled or does not complete the minimum required overs, most bets are voided and your stake is returned to your PKR balance. The specific rules depend on the market — some markets have dedicated rules for rain interruptions or Duckworth-Lewis results. Full settlement rules are available in the Terms and Conditions section.

Bonuses & Promotions

The welcome bonus is applied automatically when you make your first qualifying PKR deposit after registering. You do not need to enter a promo code — just create your account, make your first deposit and the bonus is credited to your bonus balance. Check the Promotions page for the current welcome offer amount and any qualifying deposit minimums.

A wagering requirement means you need to bet a certain multiple of your bonus amount before the bonus can be converted into real, withdrawable PKR. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 in total bets using bonus funds before you can withdraw. Progress towards your wagering requirement is visible in your account dashboard. Not all bet types contribute equally — check the specific promotion terms for details.

Yes — most bonuses at 98bet have an expiry period, typically 7 to 30 days from the date they are credited, depending on the specific offer. If you do not complete the wagering requirement within that time, the remaining bonus balance and any winnings derived from it will be removed from your account. Always check the expiry date of a bonus in your dashboard or on the Promotions page.

Live Casino & Slots

The 98bet Live Casino features real dealers streaming in real time across a range of tables including Roulette, Blackjack, Baccarat, Teen Patti and various game show-style formats. Tables are available at different stake levels in PKR so both casual players and higher-stakes players are catered for. All you need is a stable internet connection — mobile data works fine for most tables.

98bet hosts hundreds of Slot titles across the Slots and Slot Games sections. You will find classic three-reel slots, modern video slots, progressive jackpot games and feature-heavy titles with free spin rounds and bonus games. New titles are added regularly. You can browse by category, filter by provider or search by title name directly from the games lobby after logging in.

Yes — all 98bet games are fully playable on mobile. You can use the mobile browser version of the site on any smartphone, or download the 98bet App for Android for a more optimised experience. The App is particularly good for live Cricket betting and Live Casino, with smooth performance on both WiFi and 4G mobile data connections common across Pakistan.

Responsible Gaming

Log in to your 98bet account and go to the Responsible Gaming section in your account settings. From there you can set a daily, weekly or monthly PKR deposit limit. Once set, the limit takes effect immediately and you will not be able to deposit beyond that amount in the chosen period. Increasing a limit has a cooling-off delay — decreasing a limit takes effect right away.

Yes. You can request a cooling-off period or a longer self-exclusion directly from the Responsible Gaming section of your account. During a self-exclusion, you will not be able to log in or place bets. We take these requests seriously — if you feel gambling is becoming a problem, do not hesitate to use this tool. Visit the Responsible Gaming page for full details on the options available.

No — 98bet is strictly for players aged 18 and above. Age verification is part of the KYC process. If you share a device with younger family members, we strongly recommend logging out after every session and not saving your password on that device. Gambling is an adult activity and should always be approached as entertainment with a set budget, not as a way to make money.

Still have a question? If you could not find the answer you were looking for above, our support team is available 24 hours a day, seven days a week. You can reach us through the live chat feature in your account dashboard or by emailing us directly. We aim to respond to all account-related queries as quickly as possible.

For anything related to your PKR balance, a specific bet or a payment that has not appeared, always have your transaction reference or bet ID to hand when you contact support — it speeds up the process significantly.

18+ only. Gambling should be kept fun and within your means. Set a PKR budget before you play, use the deposit limit tools in your account and take breaks regularly. For more guidance, visit our Responsible Gaming page.

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